ARN ONLINE PRIVACY STATEMENT
The Australian Radio Network is a major commercial network of metropolitan radio stations. The network consists of the following radio stations:
|Sydney||KIIS 106.5 FM
|Melbourne||MIX 101.1 FM
|Adelaide||MIX 102.3 FM
Cruise 1323 AM
4KQ 693 AM
The Australian Radio Network respects your right to privacy. We are sensitive to the concerns that our clients, customers and online users may have with regards to the confidentiality, security and use of their personal information, and would like to reassure you of our position on this matter.
The purpose of this Privacy Statement is to tell you what type of personal information we collect, how we may use that personal information, whether we disclose it to anyone, and the opportunities you have to access and correct the information we hold.
We encourage you to check the Australian Radio Network Privacy Statement regularly as this Privacy Statement may change from time to time. If you have any suggestions or concerns that are not addressed in this Privacy Statement, please contact us on (02) 8899 9888 or email us at email@example.com.
Please take some time to read through this statement and understand our position on privacy.
Aside from the contents of this statement, the conduct of the Australian Radio Network is governed by the Privacy Act 1988 and in particular the following Australian Privacy Principles.
The Australian Radio Network has clearly expressed policies on its management of personal information and these will continue to be readily available.
Whenever it is lawful and practicable, individuals will have the option of not identifying themselves when dealing with the Australian Radio Network.
Personal information will only be collected to the extent necessary, by lawful and fair means, and for specified purposes which are relevant to the operations of the Australian Radio Network.
Generally, we collect personal information directly from you when you provide it to us (for example by telephone or in an application form). In some circumstances, we may also collect personal information indirectly (including from our contractors, suppliers and other service providers and from publicly available sources). We will only do so where permitted by law.
We will not collect sensitive information (such as information relating to race, sexual orientation or any disabilities) unless you have consented to the collection of information or the collection is authorised or required by law. Please note that by submitting sensitive information you are consenting to the collection of that information.
We will take reasonable steps to let individuals know, generally, what sort of personal information we hold, for what purposes, and how we collect, use and disclose that information. Where it is reasonable to do so, we will take such steps at the time of collection of the personal information or as soon as reasonably practicable after that time.
Personal information will only be used for:
Personal information will not be disclosed to a third party unless:
We may only use sensitive information for direct marketing if the individual has consented. In general terms, we may only use other personal information that is not sensitive information for direct marketing if:
If you do not wish your personal information to be used or disclosed by us for the purposes of direct marketing please contact us . It may take up to 28 days for your request to be processed.
On occasion, the Australian Radio Network may disclose personal information to recipients in New Zealand and the United States of America. The Australian Radio Network will not do so unless:
The Australian Radio Network will not adopt as its own identifier an identifier that has been assigned by a government agency (or by an agent of, or contractor to, a government agency acting in its capacity as agent or contractor).
Prior to the use and disclosure of personal information, where reasonable to do so, we will take reasonable steps to ensure that personal information is relevant, accurate, complete and up to date for the purpose for which it is to be used.
Reasonable steps will be taken to protect personal information we hold against misuse, interference, loss, unauthorised access, alteration, destruction or disclosure. We maintain computer and network security by using firewalls, user identifiers and passwords to control access to our computer system. All attempts will be made to destroy or de-identify personal information if it is no longer needed.
Where the Australian Radio Network holds personal information about an individual, it will provide the individual with access to the information on request, in a form or manner suitable to the individual's reasonable needs, except to the extent that:
Where providing access would reveal evaluative information generated within the Australian Radio Network in connection with a commercially sensitive decision-making process, the Australian Radio Network may give the individual an explanation for the decision, rather than direct access to the information.
Wherever direct access by the individual is impractical or inappropriate, the Australian Radio Network and the individual should consider whether the use of mutually agreed intermediaries would allow sufficient access to meet the needs of both parties.
If the Australian Radio Network levies charges for providing access to personal information, those charges:
If the Australian Radio Network holds personal information about an individual and the individual is able to establish, or the Australian Radio Network otherwise concludes, that the information is not accurate, complete and up-to-date, the Australian Radio Network will take reasonable steps to correct the information so that it is accurate, complete and up-to-date.
If the individual and the Australian Radio Network disagree about whether the information is accurate, complete and up-to-date, and the individual asks the Australian Radio Network to associate with the information a statement claiming that the information is not accurate, complete or up-to-date, the Australian Radio Network will take reasonable steps to do so.
The Australian Radio Network will provide reasons for denial of access or correction.
When submitting information on our website, we will collect details such as your name, email address and phone number. Some of this information is essential for us to be able to identify accurately who is using the service so that we may be able to respond to your requests and, as such, is indicated by mandatory fields. Mandatory information requirements are clearly identified and are denoted by an asterisk (*). You will also be prompted when submitting a form if mandatory data has not been completed. Other types of information are collected to help us provide better services. Information of this type is optional and includes interest and profession.
In general, you may be asked to provide the Australian Radio Network with personal information when you:
We also collect personal information in the normal course of business including names, addresses, phone numbers, and email addresses. This information is collected through meetings, phone calls, letters, fax, email, as well as commercial agreements, documents and dealings. This information is subject to all the Australian Privacy Principles as summarised above and is only used for the purpose for which it was provided. Generally this is limited to the transaction of general business.
The Australian Radio Network will not collect sensitive information revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, or details of health, disability or sexual activity or orientation unless:
Sharing information, such as comments or song history, via social media will require the transfer of information to a third party website. Engaging the iHeartRadio
service through social media may lead to additional information being collected, such as ‘friends’ lists. This information will also be subject to this Privacy Statement.
The collection of data will enable ARN to adapt our content according to your interests and demography. If you do not want to receive the benefits of targeted advertising then please contact the ARN Privacy Officer (details below) or discontinue using the iHeartRadio service.
Your personal information will only be used for the purpose for which you have provided it or for a reasonably expected related purpose and we will not disclose it without your consent unless authorised or required by law.
The information and feedback you provide through our website may be used to identify ways of improving the site and how we can make it more effective for your use.
Any personal information collected through the website is contained and access is restricted to the authorised personnel of the Australian Radio Network, APN Digital and The Construction Site who are responsible for the maintenance of the website.
Your information may be shared with third parties as explained below.
Personal information supplied to the Australian Radio Network is not shared with any other third parties unless we explicitly and expressly communicate this to you when you submit the information and you give your explicit consent to such use, or as otherwise required or authorised by law.
We may share information about you with Related Bodies Corporate so we can provide you with the products and services you request and bring you information about products and services we offer.
In some cases we contract with other companies or individuals to provide services for us. Examples of these may include deliveries, market research, public relations, debt collection agencies, legal advisors, auditors etc. We provide them only with such information about you as they need to perform their services and we impose strict requirements of security and confidentiality on them in how they handle your personal information. We make it very clear that they are not permitted to use information about you for any other purpose except to perform the services we have asked them to provide.
Any personal information that you submit to our website or supply by other means is securely stored and access is restricted to authorised personnel of the Australian Radio Network, APN Digital and The Construction Site as described above, ensuring that your personal information is protected and safeguarded. The information you submit to the Australian Radio Network is used only for the purpose
stipulated at the time that the information is collected or for a reasonably expected related purpose.
All personal information will be de-identified where possible.
If you have any questions or comments on this Privacy Statement or the privacy policies of the Australian Radio Network, if you would like access or correct your personal information, if you would like a hard copy of the Privacy Statement, or if you would like to make a complaint regarding your privacy, then please either email us at firstname.lastname@example.org or telephone us on (02) 8899 9888 or write to us:
The Privacy Officer
Australian Radio Network
3 Byfield Street
North Ryde NSW 2113
If you believe that the Australian Radio Network has not complied with its obligations under the Privacy Act, please contact us as set out above. If you are not satisfied with the decision the Australian Radio Network makes regarding your complaint you may make a complaint to the Office of the Australian Information Commissioner: (http://www.oaic.gov.au/privacy/making-a-privacy-complain)
The Office of the Australian Information Commissioner
GPO Box 2999
Canberra ACT 2601
Phone: 1300 363 992
Fax: 02 9284 9666
The Australian Radio Network acknowledges that you will click-through to third party sites from our sites, and thus recommends that you refer to the privacy statement of the sites you visit. The Australian Radio Network’s Privacy Statement is applicable for the Australian Radio Network only and we assume no responsibility for information and content of third party sites.