Virgin Australia Makes Honeymooners Rebook Their Holiday
A honeymoon is supposed to be a time you never forget, for the memories made overseas.
However, a Victorian couple who married last February have been left shocked by Virgin Australia’s response to a simple query about their trip to Croatia, Montenegro and Albania next month, reports News.com.au.
When the couple were in the process of changing the bride's name following the wedding, Virgin Australia told them they would need to pay $8500 to rebook the flights in her new name.
The husband who works as a loan provider said they were expecting a small fee, but he was left stunned when the company said their only option was to cancel their current holiday and rebook it all.
'We were also told that the availability of flights could not be guaranteed and that if we were to re-book, we would need to do so at the current rate — 1,321,700 velocity points or $8,500,' the husband wrote in a post on Virgin Australia's Facebook.
'Furthermore, we were told that we would incur a cancellation fee.'
After they had taken their case to social media, Virgin re-booked their flights on another airline but was still forced to charge them $1000 in taxes.
The couple were glad to resolve the issue but feared it would happen to other young holiday-goers like themselves.
Virgin Australia said in a statement the International Air Transport Authority does not allow name changes for international flights.
'If you are cancelling and rebooking a frequent flyer program redemption ticket close to the date of travel, it is often the case that a redemption seat will not be available and therefore will incur an a greater cost to rebook.'