Why Queensland Train Commuters Were Stranded Yesterday
Queensland Rail CEO Nick Easy has apologised following the disruption to Brisbane train services on Wednesday that left commuters struggling to get home and to the airport.
Trains across Brisbane were grounded between 5pm and about 6.50pm as QR lost communications between its control centre and network.
The Beenleigh, Airport, Springfield, Gold Coast, Doomben, Redcliffe, Cleveland, Airport, Sunshine Coast, Ipswich and Shorncliffe lines were all affected.
Pls advised we are currently experiencing communication issues between our control centre & network. Delays on all lines of up to 1hr.— Queensland Rail (@QueenslandRail) June 28, 2017
We sincerely apologise for the inconvenience caused this evening.— Queensland Rail (@QueenslandRail) June 28, 2017
"We would like to sincerely apologise to our customers for the disruption to services this evening," Mr Easy said in a statement released on Wednesday evening.
"Our early investigations indicate that the issue was caused by a loss of power at a radio tower on Mount Coot-tha."
He said QR crews were able to rectify the issue once it was identified at 6.20pm and trains were running again about 10 minutes later.
Mr Easy said QR will undertake a full investigation to understand the cause of the incident and ensure a similar one does not happen again.
QR ordered buses to assist stranded commuters, however, people were encouraged to make their own arrangements.
Long line of commuters waiting outside Central station following massive Queensland Rail delays. pic.twitter.com/qYx87bu0kT— Felicity Caldwell (@fel_caldwell) June 28, 2017
It was the most recent debacle since a staff shortage last year that led to repeated rostering bungles on the state's southeastern rail network.
Mick Skinner was stood down from his position as QR head of train service delivery in October after more than 100 trains were cancelled earlier that month.
Stirling Hinchliffe quit as both Transport and Commonwealth Games minister in February, despite being absolved from blame in the QR staffing crisis.