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How Rude! Customer Vs Business: Who's In The Wrong?

Is it ever okay to be rude to customers?

That's the question we're asking after reading this email exchange between one customer and a company she'd asked for a quote.

Karyn contacted us after the frosty response she received when questioning the cost quoted on a granite bench and now wants to know - is this bad customer service?

We'll let you decide!

Karyn's email...

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And the response...

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