How Rude! Customer Vs Business: Who's In The Wrong?
Is it ever okay to be rude to customers?
That's the question we're asking after reading this email exchange between one customer and a company she'd asked for a quote.
Karyn contacted us after the frosty response she received when questioning the cost quoted on a granite bench and now wants to know - is this bad customer service?
We'll let you decide!
And the response...